Where do you fit in?
Sales is fast-paced, competitive, challenging and fun. We celebrate successes, whilst still getting our heads down and doing the job. In a nutshell, we're the link between the company and our customers. We deliver tailor-made solutions, whether we're making (or taking) a call or dealing with a sale online. And we've plenty of roles to keep you interested, which include:
Team leader
Our team leaders are exceptional. They define the tone of the team - sharing their vision for sales and inspiring the team to deliver and exceed targets. Always prepared to give it their all, they demand the same from the team, yet their enthusiasm evokes both a loyalty and desire to get the job done.
Assistant team leader
As an assistant team leader aspiring to run your own team, you have a lot to prove - so this is not for the faint hearted. Splitting your time between customers and the team, you'll need to exemplify excellence in sales, whilst still having enough drive to support, coach and mentor the team to get results.
Loyalty and retention agent
Our customers are at the heart of everything we do. Which is why we do everything we can to keep them loyal and coming back for more. It'll be your job to maximise revenue, whilst optimising the customer's service - ensuring they want for nothing and stay with T-Mobile. You'll blend sales with customer focus and be results driven, eager to hit and exceed your targets.
Save desk agents
Customer loyalty is like gold. So we work hard to keep ours. You'll strive to retain our customers, whether they're happy, looking to disconnect or upgrade and convince them we're right for each other, because you believe we are. With sales in your blood, you'll look to maximise revenue from each call, whilst ensuring we achieve customer satisfaction.
Customer services is about giving our customers what they want - and a little bit more. We deal with all manner of enquiries, making sure customers' queries are resolved quickly - and with a smile. What's more we've got something for everyone, in a variety of roles which include:
Team leader
Our team leaders lead from the front. They set the vision and motivate the team to hit and exceed targets, only asking from the team what they themselves are prepared to do. Customer focused, they're inspirational and drive the team to success effortlessly.
Assistant team leader
This is no easy task. As an assistant team leader aspiring to run your own team, you have a lot to prove. You'll divide your time between servicing our customers and their needs and supporting, coaching and mentoring the team to maximise performance.
Premier services advisor
You'll listen to, offer advice on, or refer queries from our customers. Being helpful is something that comes as second nature to you, so as well as sorting out enquiries you'll also share other products and services that you think will benefit them.
Technical data multimedia support agent
Responding to our large multi-channel customer base, dealers and wholesale and strategic partners, you'll deal swiftly and efficiently with any queries. You'll build relationships - cross selling where you can - resolving technical queries to the best of your ability and referring these when needed. Technical and often pressured, this is customer services and a whole lot more.
B2B handles a range of companies from medium sized to large corporates. Committed to customer satisfaction – we work hard to optimise every opportunity, through excellent relationship and account management. This is sales at its most sophisticated and competitive – dealing with commercially astute customers who are looking for the very best deal. And B2B is there to make it happen – reaping the kind of rewards that only uncapped commission can bring. We handle everything from short turnaround contracts, to ones that take months, as well as responding to our customers’ ongoing needs – growing business where possible. To fit in, you need to be creative, business-focused and driven, which goes for all our roles:
Team leader
Our team leaders are every inch the business professional. With a strong business background and being up-to-date on what’s going on in the market, they lead their team to deliver results. Pushing hard, yet giving as good as they get, they set the sales strategy – motivating the team to hit and exceed targets.
Assistant team leader
As an assistant team leader you want to move up to the next level. Without doubt this is a tough role as you need to be all things to all people. An outstanding sales professional with an impeccable track record, you’ll also have time to support, coach and mentor the team.
B2B telesales advisor
A natural on the phone – you’ll advise potential customers as to how we can add value to their business through our products and services. Your sales manner comes as second nature to you – both consummately professional and relentless –as you open door after door of opportunity. You’ll support this with exceptional report writing, following up your calls with compelling proposals and happily working to targets.
Hours to suit you
The flexibility to fit the hours you work around your busy life.
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